Customer Support and After-Sales.
Smart triage, automated responses for common issues, clean escalation for the rest.
Support team always answers the same 20 questions. Simple tickets steal time from complex ones. Customer waits hours for the obvious.
What we do
- Help desk setup or refactoring (Intercom, Zendesk)
- Structured knowledge base
- AI agent for 1st level support
- Automatic triage and routing
- Smart macros
- Learning loop based on escalations
Support that never sleeps
Ticket → classify → RAG + draft + escalate → auto-send / agent → learning loop.
What we build in this area
AI 1st level
Agent that answers 70% of tickets by itself.
Agent co-pilot
Suggests answers, prepares context.
Self-service
Knowledge base + public AI chat.
Voice support
Smart IVR with voicebot.
Tools and technology
We're not married to any. We choose the best one for the problem.
Frequently asked questions
What if the AI agent gives a wrong answer?+
Guardrails + confidence threshold + human escalation.
Do you work with Zendesk / Intercom?+
Yes, and Crisp, HelpScout, Freshdesk.
Multilingual?+
Yes, any language supported by LLMs.
From the blog about this service
AI in e-commerce and marketplaces: nine practical opportunities that already work
Not the future of retail. What an online store, a marketplace seller or a B2B distributor can get working this quarter — ordered by effort and return, with what you need to have and where it usually fails.
Change management in the age of AI: why the technology is the easy part
AI has cut the gap between "the tool exists" and "the tool is in everyone's hands" from years to weeks. Change management has stopped being the appendix to the project and become the project.