We decide what changes. And we stay until it works.
We are an operations and process consultancy. We decide what the operation needs to change — processes, roles, priorities — and we stay until it works, with deliveries every week.
We come from years on the other side of the table, watching excellent companies stumble over the same operational problems.
Every project cost three times more to coordinate than to execute. And no one was responsible for the whole.
Seven principles that guide our work with every client, from the first conversation to the day we leave.
We start with the right problem, not the tool. We decide the first step with what we already know, put it to work and adjust every week based on results. Sometimes the answer involves software; often it involves processes, roles and priorities.
A recommendation only counts once it works in the team's day-to-day. We don't hand over a plan and disappear: we see the change through until it runs without us.
Every change has a number: time saved, errors avoided, margin recovered. That number decides the next step, and it's what we're judged on, not hours.
In two to three weeks we map the operation and hand back a prioritised plan: what to change first, with what impact and what effort. And the first changes start right there.
We don't bring new platforms or licences of our own. We organise the operation inside what the company already uses and add only what's missing, with AI where it removes repetitive work.
If a deadline isn't realistic, or the problem described isn't the real problem, we say so. Clearly and with alternatives, because that's what helps you decide well.
We don't create dependency. We document, train the team and leave when the system works without us. It's the best sign the work was done well.
From the free assessment to exit, in five phases, with something visible every week.
You leave your details
Direct conversation, no cost
Deep dive into operations
Weekly deliveries to production
Document, train, exit
Measured in days. Ideally under 30 from signing.
How much time passes between each visible delivery. Max two.
When we leave, the team can maintain and evolve without us. If not, we've failed.
Two consultants with more than 20 years in operations, retail, strategy and international accounts. The person you talk to is the one doing the work.
A-Z experience in the business world. From manager to director, from product management to e-commerce, from stock to logistics, from operations to services. Combines commercial experience, omni-channel retail, and management of complex processes.
Over 20 years of international experience working with companies such as Booking, Airbnb, Uber, Coca Cola and the European Parliament. A hybrid profile bridging strategy, operations and digital transformation at global scale.
A senior core that brings in, project by project, the specialists each change needs — and two partner companies when something needs building.
Scalor decides what the operation needs to change. When the change calls for technology or brand work, we work with two partner companies.
In a free 30-minute assessment we show 2 or 3 points where you lose time and margin.