operations / support
Customer Support and After-Sales..
Smart triage, automated responses for common issues, clean escalation for the rest.
the problem
Support team always answers the same 20 questions. Simple tickets steal time from complex ones. Customer waits hours for the obvious.
What we do
- Help desk setup or refactoring (Intercom, Zendesk)
- Structured knowledge base
- AI agent for 1st level support
- Automatic triage and routing
- Smart macros
- Learning loop based on escalations
workflow
Support that never sleeps
Ticket → classify → RAG + draft + escalate → auto-send / agent → learning loop.
scalor.operacoes/suporte
serviceDetail.livev2.026
types / cases
What we build in this area
AI 1st level
Agent that answers 70% of tickets by itself.
Agent co-pilot
Suggests answers, prepares context.
Self-service
Knowledge base + public AI chat.
Voice support
Smart IVR with voicebot.
stack
Tools and technology
We're not married to any. We choose the best one for the problem.
IntercomZendeskCrispOpenAIClaudePineconeSupabaseSlack
questions
Frequently asked questions
What if the AI agent gives a wrong answer?+
Guardrails + confidence threshold + human escalation.
Do you work with Zendesk / Intercom?+
Yes, and Crisp, HelpScout, Freshdesk.
Multilingual?+
Yes, any language supported by LLMs.